IT Strategy:
Closing the Loop on
Cyber Risk Management
Hopefully, you know this, but cyber risk management is not a one-time task but an ongoing cycle. Preferred IT Group’s IT strategy solution embraces this continuous process, focusing on monitoring, asset management, vulnerability management, and the cornerstone of it all—constant communication and transparency. By "closing the loop," we ensure your business is always protected, adapting to new threats and staying ahead of the curve.
The Preferred IT Group's
Approach to IT Strategy:
Monitoring:
The Front Line of your
IT Strategy
Effective monitoring is the bedrock of our IT strategy. We tailor custom monitoring sets for each environment to ensure that your systems are constantly under vigilant watch.
What Do We Monitor?
We monitor Cloud Environments: Tracking activities such as logins from unusual locations or unauthorized rule creation in Outlook, which could signal an advanced persistent threat (APT) such as ACH bank account risks.
We Monitor On-Premise (Physical Infrastructure):
We establish checks and balances on your servers, creating a robust framework.
Here's an example: Suppose a DNS service fails on a local server. In that case, our system will automatically restart it, generate a ticket, and close it once resolved—all while tracking the entire process. We also set up notifications for due diligence, ensuring our team addresses every issue promptly.
Asset Management:
Leave nothing overlooked
While companies often focus on productivity, asset management can be easily overlooked. However, it plays a crucial role in maintaining a secure and efficient IT environment.
Why Asset Management Matters?
Lifecycle Management:
That's why at Preferred IT Group, we track the lifecycle of your IT assets, from aging hardware to outdated software, ensuring everything is up to date, under warranty, and fully operational.
Disaster Recovery for Assets:
Should a disaster occur, we ensure your assets are accounted for, allowing you to stay focused on productivity. We conduct monthly disaster recovery tests, simulating total loss scenarios to determine the best course of action. Additionally, we create formal written Disaster Recovery Plans for each of our clients, covering everything from catastrophic events like fires to simple file deletions.
Service Management
Our proactive approach to service management is data-driven, focusing on responsiveness and effectiveness.
Key Metrics We Track
at Preferred IT Group:
What Do We Monitor?
Ticketing System:
We monitor the number of tickets created, response times, and the resolution of issues such as spam filtering and antivirus protection.
Trend Analysis:
We analyze trends over a rolling four-quarter average, beginning with the previous quarter, to identify areas for improvement and ensure consistent service quality.
Budgeting:
We believe in transparency, not surprises, especially when it comes to budgeting. By meeting quarterly with our clients, we review the IT strategy, address any potential surprises, and set realistic expectations.
Frequently Asked Questions
Can you help us migrate to the cloud or improve our cybersecurity?
Absolutely. Preferred IT Group offers comprehensive cybersecurity services, including risk assessments, 24/7 monitoring, and proactive measures to secure your data and prevent breaches.
Why should my business choose Preferred IT Group over other IT providers?
Preferred IT Group stands out for its personalized service, absence of long-term commitments, consolidated tech solutions, and fast, certified support—all delivered without technical jargon.
What industries do you specialize in supporting?
Preferred IT Group specializes in providing IT support for small and medium-sized businesses, focusing on proactive approaches that reduce downtime, enhance security, and improve overall efficiency.
Do you provide on-site IT support in Fort Wayne and surrounding areas?
Yes, Preferred IT Group is based in Fort Wayne, Indiana, and provides both remote and on-site IT support to businesses in the area.